Shipping Policy:
Smooth and Secure Shipping
- Free insured shipping within India.
- Ready to ship items delivered within 7 business days.
- Made-to-order items will be delivered within 7-15 working days.
- Customized product delivery time varies based on category and design.
- Order tracking details are provided upon shipment.
Lifetime Exchange Policy:
Eternal Exchange
We understand that sometimes things don't work out as planned, and that's why we're here to make the exchange process as easy and hassle-free as possible. Our policy ensures that you can exchange your purchase for another item that better suits your needs. Read on for more information on how our exchange policy works.
To initiate an exchange, we kindly request that you meet the following criteria:
- The product must be in its original state.
- The original or a copy of the invoice must be presented.
- The product certificate must be provided.
- The individual seeking to effectuate the exchange must furnish valid government-issued identification proof.
Lifetime Exchange Process:
- With our Lifetime Exchange Policy, you can swap any product on our website.
- We'll adjust the values of the exchanged product after deductions towards making charges and discounts against your new product/s ordered.
- You'll get 100% net weight of gold calculated at current market rates and 90% of the diamond/gemstone value at current market rates.
- Our Quality Assurance team will make the final decision.
- If you don't have original certificates, pay a nominal fee of 1000 Rs to get an exchange.
- The value is exclusive of GST and approval will be provided within 10 working days after a quality check.
- If you purchased Jewellery on EMI, it will be eligible after full payments or all due payments only.
- Customers have to pay the extra shipping charges for logistics reasons.
Lastly, please be informed that these features are not available in international orders due to customs and logistics reasons.
Lifetime Buyback Policy:
Secure Your Investment with our Lifetime Buyback Policy
Discover the ultimate peace of mind with our Lifetime Buyback policy. We understand that things can be unpredictable and circumstances may arise where you need to part with your precious jewellery. That's why we offer a unique opportunity for our valued customers to sell their jewellery back to us at a reduced weight and value.
Our Lifetime Buyback policy provides unparalleled convenience and transparency. You can rest assured that you'll receive a fair and honest evaluation of your jewellery, and the entire process will be conducted with the utmost professionalism and care.
So, whether you're upgrading your collection, moving on from a past relationship, or simply need some extra cash, our Lifetime Buyback policy offers a secure and reliable solution. Choose our policy and enjoy the peace of mind that comes with knowing your investment is protected for a lifetime.
Here's what you can expect from our policy:
- Enjoy a hassle-free selling experience with a 100% net weight of gold, calculated based on the current market rate.
- Get 80% of the diamond/gemstone value at the current market rate, ensuring you receive a fair and competitive price.
- Rest assured, as the final decision will be taken by our Quality Assurance team, who are experts in determining the true value of your jewellery.
- Please note, customers are responsible for any additional shipping charges due to logistics reasons.
- Value is exclusive of GST, making it easy for you to understand the final price you'll receive.
Please note that due to customs and logistics reasons, these features are not available for international orders.
Certification Policy:
Indulge in a lavish experience with Sonani Jewels, and receive a complimentary certificate of authenticity with every purchase.
To ensure a seamless return, exchange, or buyback process, customers are required to present the certificate at the time of the request.
Elevate the sophistication of your purchase by opting for an SGL/IGI certification with Sonani Jewels cobranding, at free of cost. Certification guarantees the authenticity and quality of your jewellery, providing you with an added layer of assurance and confidence in your investment.
All our gold jewellery is Hallmarked, so you can rest assured that your piece is crafted with the finest quality materials.
Lifetime Free Cleaning Policy for Jewellery:
Lifetime Free Cleaning: Customers can avail of lifetime free cleaning for their jewellery.
Jewellery Delivery: Customers are required to send their jewellery to our premises for the cleaning process.
Logistic Charges: Customers are responsible for bearing the logistics charges associated with sending the jewellery.
Cleaning Request: To initiate the jewellery cleaning process, customers can email us for more details and instructions.
Resizing and Repairing Policy:
We take great pride in providing exceptional customer service and want you to be fully satisfied with your purchase. That's why we offer a comprehensive resizing and repair policy to ensure that your jewellery always fits perfectly and is in top-notch condition.
Ring Resizing:
We offer free resizing for most of our designs, except for a few that cannot be resized due to design limitations. If your ring can be resized, we'll happily resize it for you free of charge! In case of higher charges, we'll email you for confirmation before proceeding.
Repair/Replacement:
If for any reason, your jewellery needs to be repaired, our expert craftsmen will repair or replace it for you. The charges for repair/replacement will be determined by the company on a case-by-case basis.
Shipping Charges:
Please note that customers will need to pay for shipping charges for resizing and repairing services.
International Orders:
Please note that resizing and repair services are not available for international orders due to customs and logistical reasons.
We take pride in providing our customers with exceptional service and high-quality products. Should you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We're here to help!
Track your Order:
We understand that keeping track of your purchases is important to you. That's why we've implemented a sophisticated order tracking system that ensures you can easily monitor the status of your orders from the comfort of your own home. Here are some key points to keep in mind:
- All e-commerce purchases are fully trackable: From the moment it leaves our place to the moment it arrives at your doorstep; you'll be able to see exactly where your package is.
- You will receive an email with tracking information: As soon as your order has been shipped, we'll send you an email with all the information you need to track your package. This includes the carrier, the tracking number, and a link to the carrier's website where you can track your package.
- Insured delivery with OTP: We use OTP (One Time Password) verification to ensure that your package is delivered only to you. This way, you can be sure that your order will arrive in your hands safe and sound.
We believe that keeping track of your purchases shouldn't be a hassle. That's why we've implemented this user-friendly system to make it easy for you to monitor your orders. Shop with confidence, knowing that you can track your package every step of the way.
Size Guide:
Welcome to our guide on finding the perfect size for your rings and bracelets! Choosing the right size for your jewellery is crucial, as it ensures a comfortable and secure fit.
Importance of Finding the Right Size:
It is important to find the right size for your rings and bracelets for several reasons. First and foremost, a properly fitting piece of jewellery will feel comfortable on your wrist or finger, and you won't have to worry about it slipping off or feeling too tight. Additionally, choosing the correct size can help prevent damage to your jewellery caused by excessive wear and tear.
Ring Size Chart:
| DIAMETER (MM) | INDIA | EUROPE | UNITED STATES & CANADA |
|---|---|---|---|
| 14.01 | 4 | 44 | 3 |
| 14.33 | 5 | 45 | |
| 14.5 | 3½ | ||
| 14.65 | 6 | 46 | |
| 14.97 | 7 | 47 | 4 |
| 15.1 | |||
| 15.29 | a | 48 | 4½ |
| 15.5 | |||
| 15.61 | 9 | 49 | 5 |
| 15.92 | 10 | 50 | |
| 61.1 | 5½ | ||
| 16.24 | 11 | 51 | |
| 16.56 | 12 | 52 | 60 |
| 16.7 | |||
| 16.88 | 13 | 53 | 6½ |
| 17.1 | |||
| 17.2 | 14 | 54 | 7 |
| 17.52 | 15 | 55 | |
| 17.7 | 7½ | ||
| 17.83 | 16 | 56 | |
| 18.15 | 17 | 57 | 8 |
| 18.2 | |||
| 18.3 | |||
| 18.47 | 18 | 58 | 8½ |
| 18.79 | 19 | 59 | |
| 19.0 | 9 | ||
| 19.11 | 20 | 60 | |
| 19.43 | 21 | 61 | 9½ |
| 19.6 | |||
| 19.75 | 22 | 62 | 10 |
| 20.0 | 23 | ||
| 20.06 | 24 | 63 | 10½ |
| 20.38 | 64 | ||
| 20.6 | 25 | 11 | |
| 20.70 | 65 | ||
| 21.02 | 26 | 66 | 11½ |
| 21.2 | |||
| 21.34 | 27 | 67 | 12 |
| 21.6 | 28 | ||
| 21.66 | 68 | 12½ | |
| 21.97 | 29 | 69 | |
| 22.4 | 30 | 70 | 13 |
| 22.61 | |||
| 22.9 | 31 | 71 | 13½ |
| 23.2 | 32 | ||
| 23.5 | 33 | ||
| 23.9 | 34 | ||
| 24.2 | 35 | ||
| 36 |
Bracelet chart:
| Wrist Size (INCHES) | Length (INCHES) |
|---|---|
| 6 | 6.5 |
| 6.25 | 6.75 |
| 6.5 | 7 |
| 6.75 | 7.25 |
| 7 | 7.5 |
| 7.25 | 7.75 |
| 7.5 | 8 |
| 7.75 | 8.25 |
| 8 | 8.5 |
| 8.25 | 8.75 |
| 8.5 | 9 |
How to Measure:
To measure for your Bracelet size you can use a tape measure or a piece of string to wrap around the base of your finger. Be sure to measure when your fingers are at their normal temperature, as changes in temperature can affect the size of your fingers. To measure for your bracelet size, you can use a tape measure or a piece of string to wrap around your wrist, just below the wrist bone.
Tips and Tricks:
- If you are between sizes, it is generally best to size up rather than down, as this will ensure a more comfortable fit.
- If you are unsure about your size, don't hesitate to seek the advice of a professional jeweller.
- Take into account any swelling that may occur due to factors such as pregnancy or medication when choosing your ring size.
- For bracelets and necklaces, consider the desired fit - some people prefer a snug fit, while others prefer a looser one.
In conclusion, finding the perfect size for your rings and bracelets is essential for both comfort and durability. By following our guide and utilizing these tips and tricks, you can ensure that your jewellery fits perfectly and will last for years to come.